Puffco Reviews
Puffco Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Puffco has a 1.7 star rating from 168 customer reviews; 6% would recommend. Consumers are mostly dissatisfied and the rating distribution is largely unfavorable.
Key Takeaways for Future Customers
- Check recent Puffco reviews for recurring product failures before buying.
- Expect limited live support; plan for delays when seeking a refund or warranty help.
- High price point noted versus perceived reliability.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and hung calls.
- Frequent warranty, exchange, and refund issues and slow email replies.
- Reports of devices stopping working soon after purchase and delivery or order confirmation problems.
Positive Feedback
When functioning, customers describe the product as excellent and amazing to use.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Puffco has a 1.7 star rating from 168 customer reviews; 6% would recommend. Consumers are mostly dissatisfied and the rating distribution is largely unfavorable.
Key Takeaways for Future Customers
- Check recent Puffco reviews for recurring product failures before buying.
- Expect limited live support; plan for delays when seeking a refund or warranty help.
- High price point noted versus perceived reliability.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and hung calls.
- Frequent warranty, exchange, and refund issues and slow email replies.
- Reports of devices stopping working soon after purchase and delivery or order confirmation problems.
Positive Feedback
When functioning, customers describe the product as excellent and amazing to use.
Media from reviews
Oxnard, California
I never got notified of my package being delivered at the moment,and i did not get a hold of it
I never got notified of my order being outside to recieve it. Once i went more in depth on the website i saw the photo,but never got a call or message of it being outside so i can recieve it.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colton, California
Less than a month old battery died after 2 hits proxy atomizer failed the same day I bought it and of course the smoke shop I purchased from has a no return policy
- - Disappointed with the quality and reliability of Peak Pro Limited Edition and Proxy; cleaning guidance isn't enough and support needs improvement.
Very disappointed with Puffcos quality and reliability
I purchased the Peak Pro Limited Edition and the new Proxy expecting premium products, but my experience has been extremely frustrating. For the price point, I expected these devices to work consistently and deliver the quality Puffco advertises.
Ive had multiple issues with both devices, and I've thoroughly cleaned them the same way they tell you to, but its disappointing to spend this much money on products that have problems instead of simply working.
The experience has been far from what I expected from a high-end brand.
Customer support and reliability need serious improvement. A premium price should come with premium performance, better quality control, and a smoother ownership experience.
I really wanted to like these products, but the issues Ive experienced have made me question whether Puffco is worth the money.
Preferred solution: Full refund
User's recommendation: Hope fully you don’t have the same issues I gave
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Schenectady, New York
Resolved: Refusing to Replace a Defective PEAK 3D LX
Company fixed the issue and I have been provided with full refund.
The company tried telling me that it's because the unit is not charged, but it is fully charged. I had the problem from day one. I removed the chamber and reinstalled it. The unit worked for a couple of sessions at most before blinking again.
When I removed the chamber and reinstalled it again, it worked until it didn't. Puffco takes at least two days to reply to my messages to tell me that the unit is fine. I spent a lot of money on something that doesn't work. In the long run, they will have no choice but to replace it.
But in the meantime, I have to wrestle with them to do so. I would not recommend this company.
It's been a month and a half with this problem, and they're still trying to avoid the exchange.
The shipping label was for the heat knife only. The PEAK 3D XL just went into the trash.
- Peak 3d xl works wonderfully when it works
- Unit does not work and reps dont reply
Preferred solution: Exchange
User's recommendation: I do not recommend this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
We purchased the business I’d hit that...
We purchased the business I'd hit that smoking glass back in September and we're trying to renew the authentication to be an authentic retailer again in the Roseburg area in Oregon. If you could give the store a call at (541) 677-**** to assist with the process to renew it, that would be very grateful.
- Puffco is more popular than the carta and dr dabbers
- So customers seek us out for support instead
- Support is slow
- Accessories and replacement parts cost more for maintenance
Preferred solution: Get the authenticity renewed and potential better sale discounts for customer satisfaction
User's recommendation: All Puffco products that we carry and sell
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Warranty Issue
The call immediately dropped after one ring. I was not able to speak with anyone, due to this, and my issue still stands.
Woodland Hills, California
Pivot question
Is the pivot replacement chambers that say 3-D is that real and I purchased this almost 2 years ago was that with a 3-D chamber also as the pivot always had that 3-D chamber or is it new thank you
Albuquerque, New Mexico
Have expiernce with puffco just dont like their customer support
I sent in my peak pro been having issues since I got it now I got a peak same charging issues as peak pro with keeping charge
Alliance, Ohio
Puffco won't work
Talk to someone about my Puffco. It won't charge since it was new out of the box, and the store will not fix or replace it. They told me I got to get ahold of Puffco to have it taken care of.
Preferred solution: A new replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Help with my device
- - Live support not reachable; AI keeps routing.
- - Calls hang up or lines busy; no live help.
- - No help yet; email requests only.
I tried your AI service. It was supposed to get me to a live person.
It did not and then just rerouted me back to AI. I tried to call every number that I can find it wont give me a live person when I go through all your hoops to talk to someone, it doesnt give me a live person and hangs up on me or so the line is busy so now I have bought this.
I havent had a full year yet and it looks like my chamber just went out and theres nobody to talk to nobody to help me out. Im just stuck until you randomly get around to entering an email request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Faulty puffco product purchased 20 days ago
i spent a lot of money on this unit and no one has reached out to me except to tell me someone would get back to me and that was over a week ago!
User's recommendation: Not as of right now!
I'm having the same issue. When they finally get back to me, they want me to provide videos.
Them they take their time to get back to me to say the just needs to be charged when it is fully charged. They are taking advantage of others.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winter Garden, Florida
Puffco peak pro not working
Didn't even answer the call, just hung up. I was trying to call about my Puffco Peak Pro V1 not working, and I'm not sure what to do. It works with the cable plugged in only.
Preferred solution: A refund or send me another puffco peak pro v1
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Resolved: Customer service SUCKS!!!
I cant get in touch with a live person and my emails go unanswered. I STILL have not received my order. It seems $150.00 is down the drain.
I used to like puffco not know more .
Riverside, California
Proxy stopped working
Ever since I bought my proxy, its been having problems never worked properly and now it just stopped working had it less than one year
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belleville, Illinois
Order
I ordered and never er recieved email comfirmation for my order and it came off my card please help me
User's recommendation: No e
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Tonawanda, New York
No working
The Puffco is not charging. It won't hit properly.
I'm having issues ever since I bought both. I can't seem to get a good hit, and I'm kinda disappointed.
- Hits nice
- Burns throat
- Heats for two long
- Takes too long to heat up
Preferred solution: Full refund
User's recommendation: Not recommended
Las Vegas, Nevada
Return email says full
Im dealing support request 801211 and then you asked me for my name and address to send me a prepaid return label. Every time I try to send that back it says your guys email is full and reject my email. This is ridiculous.
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I am having the same issue and they are so far trying not to exchange it. They are telling me the problem is that the unit is not charged when it is fully charged.
This has been going on since day one. They are taking advantage of me.
Come to find out, this tends to be a normal thing for them. I wish I read their reviews before I purchased a unit.