Puffco
Puffco Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Puffco has 1.7 star rating based on 96 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Puffco to a friend or colleague.
- Rating Distribution
Pros: Works awesome, Excellent product, Amazing when working.
Cons: Customer service team is is non-existent, Horrible customer service, Broke to quickly.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Puffco has 1.7 star rating based on 96 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Puffco to a friend or colleague.
- Rating Distribution
Pros: Works awesome, Excellent product, Amazing when working.
Cons: Customer service team is is non-existent, Horrible customer service, Broke to quickly.Recent recommendations regarding this business are as follows: "DO NOT BUY as they have zero customer service.and I am not the only 1 having this issue!", "Not right now !", "If you are looking for a product to get you high at your convenience and not have all the problems puffco has with a *** support team that didn’t give a god damn. Then try CARTA! Great products no problems and a very active customer service", "Avoid", "Do not waste your money it's garbage".
Most users ask Puffco for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
- When it was working was alright
- Continuously has to be clean a lot of concentrates
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: BAD CUSTOMER SUPPORT
- With an amazing high
- Very healthy way to puff
- Battery died b4 1 yr on my peak pro
- Customer service team is is non-existent
Preferred solution: Full refund
User's recommendation: Not right now !
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Erie, PennsylvaniaPuffco peak pro stopped working
User's recommendation: Love product hopefully easy to resolve issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot charging
Preferred solution: Exchanged a new device
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Dearborn, MichiganPuffco peak atomizer not working
I got my atomizer less then a week ago everything was fine it was hitting fine and then today I went to go hit for the first time and it gave me the flashing rainbow light. So after that I looked up what I could do to fix it told me to clean it with alcohol I did that and it still gave me the flashing light then I watched another video of it saying the wires in the atomizer could be touching or could be misplaced so it had me take it apart and put it back together I did all of that about 3 or 4 times and it still wasnt working I got this less then a week ago and cost me about $50 just curious on what I can do to get it fixed or if I can get a new one. Also this isnt the first time this has happened but Ive been able to fix it but this one is not working when Ive tried to fix it.
User's recommendation: Don’t get the puffco peak the you have about a 50/50 chance of getting an atomizer that actually works
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Essex, MarylandJust bought it a month ago and it won't turn on after a session
User's recommendation: Listen up potential future Puffco customers and listen carefully please. Their products in my opinion are top of line and definitely the best electric rigs. I’ve had both the peak pro and the Peak Pro plus and they work outstanding. Then one day when you are about to sit and have a session lock and load and then the lights blink meaning something is wrong. On the original Puffco peak the fixes are fairly easy to fix,always get a real atomizer made for your device and that will save a lot of your problems. As far as my peak pro I had gotten it 18 days ago. Even spent money to get the Guardian special edition and I was enjoying some diamonds and all of the sudden it just stop working. I tried everything the base of the device won’t even power on. When I plug in charger to base still nothing. Yeah I got a special edition right, maybe they should have named it the Garbage because this particular unit is just that. If there is any way to actually get a number to talk to someone pretty please list it for me. Great when the rig works properly!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Silver Spring, MarylandPeak pro isn't working
User's recommendation: Great products I would recommend you to anyone. I LOVE PUFFCO PRODUCTS!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage
Preferred solution: Full refund
Broken device after 6 weeks
User's recommendation: Dont buy Puffco
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lower Merion, PennsylvaniaYour app/ peak products are very ***
Preferred solution: Full refund
User's recommendation: If you are looking for a product to get you high at your convenience and not have all the problems puffco has with a *** support team that didn’t give a god damn. Then try CARTA! Great products no problems and a very active customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Cannot schedule a delivery
- Deliveries were random and had no warning
- Never responded to my emails
Preferred solution: Full refund
User's recommendation: Don’t buy from this company if you have a full time job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Osborn, MainePOS Rarely Works SAVE YOUR MONEY!
- Shuts down constantly
- App doesnt work
- Total waste of time and money
Preferred solution: Full refund
User's recommendation: Do not waste your money it's garbage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy peak pro is just 1 yr old and the battery started having issues last week and now it has just has completely stopped working
- Great rig
- I am within my warrenty
- Zero customer serice
- No return phone calls
Preferred solution: Full refund
User's recommendation: DO NOT BUY as they have zero customer service..and I am not the only 1 having this issue!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase proxy
- No customer service
Preferred solution: Help from a human on how to use the device properlu
User's recommendation: Hire customer service people to help potential buters
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Seattle, WashingtonMy item will not charge up and I want to know how to get my money back
User's recommendation: Buy it at your own risk
Customer Service is Non-existent
It's been over a month since I placed my order and I've gotten no updates, no response to my customer service request and they don't answer their customer service phone line. I wasn't home and got a phone call form a random number and when I answered this girl said "I'm outside bring out your ID" when I asked for what and why she was super confused and only said my name and asked for ID wouldn't tell me anything else.
Of course I told her wrong number bye! Only to find out later it was my order.
Now they don't answer and I don't have my money back or any help. I should have just gone to a local smokeshop to buy my stuff.
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